Deliver Unparalleled Customer Service, Reduce Complexity and Improve Risk Management through Business Process Excellence

“In the second half of 2011 the ombudsman service upheld an average of 72% of complaints in favour of consumers, compared to 47% in the first half of 2011… Across the 163 individual businesses included in the complaints data, the overall uphold rates varied substantially between 6% and 98% upheld in favour of consumers” Financial Ombudman Service, February 2012

As these statistics show, global financial institutions still have a long way to go in their efforts to achieve unparalleled customer service. To maximise customer loyalty and win new customers, banks and insurance companies must transform their business and adopt a more customer centric approach to their operations and business process management.

  • How can you help your executive leadership transform your business through improved process excellence?
  • How can you communicate tangible ROI to the C-suite and Executive Board and secure support for new initiatives?
  • How can you remove unnecessary complexity to ensure that new projects are sustainable and continue to deliver added value year on year?

The Business Process Excellence in Financial Services Exchange provides the setting for senior executives to debate, network and understand effective business strategies at a level that befits their role. This exclusive, invitation only event tackles challenges and helps find solutions through a serious of cutting edge conference sessions, interactive think tank discussions and one-to-one meetings with pre-selected solution providers able to assist with programme delivery.

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